#83 ✓verified
steve

add feedback tab to GPGPreferences

Reported by steve | February 4th, 2016 @ 07:24 PM | in 2.0 (closed)

Why have users go though a website if they can send us feedback with optional additional info directly out of a GPG Suite component?

Proposal

add a feedback tab to GPGPreferences consisting of

  • the default support questions and below each question a field which must be filled in order to send the feedback
  • checkbox (on by default) to include debug information

Button "Submit Request"

Show dialog informing user about exact debug info included in the report. Cancel | Send report

Once this is implemented: remove mouse over functionality in "updates" tab to copy version info to clipboard, since that then is no longer needed.

Let's discuss design details together.


Default support questions we ask on our support platform

Which of our tools is giving you problems?

Please describe the problem you are seeing. Add as much detail as possible.

What did you expect instead?

Describe the exact steps leading to the problem.

  1. ...
  2. ...
  3. ...

Is your problem always reproducible?

If your problem concerns GPGMail, are other plugins installed in Mail.app?

Option for attachment: Please attach .png or .jpg screenshots of error messages or steps leading to your problem and remove this line once you're done wrinting your report. Then click the Create button to start a new discussion.

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